Frequently Asked Questions

Our products are currently exclusively sold online at sablelabs.co with shipping to the UK, USA and Canada, and at Space NK both online with worldwide shipping and in UK Stores.
We promise to replenish stock as soon as possible. We recommend signing up to our email subscription to be amongst the first to know when the products are back in stock or send an email request to community@sablelabs.co and we will transparently inform you of the current wait time.
Unfortunately once an order has been placed we are unable to change or cancel the order. If assistance is needed please contact us on community@sablelabs.co

Free standard shipping is available on US orders of $45 and above.

Additional shipping options and costs are available at checkout.
Once your order is placed, you will receive a confirmation email. When your order is shipped, you will receive a notification email with the courier tracking details. If you have not received an order confirmation after 48 hours of purchase, email community@sablelabs.co
Please email us within 30 days of receipt of your products at community@sablelabs.co and we will be happy to assist you.
We offer refunds for all products returned within 30 days of purchase in their unopened and original condition.
If your order or products arrive in a damaged condition, please contact us with your order details and photos of the damage within 48 hours of receipt.

Our products are currently exclusively sold online at sablelabs.co with shipping to the UK, USA and Canada.

Our S’ABLE Labs subscription service means you will never be without your favourite products; you control the frequency of deliveries for each product by choosing between 30,45 or 60 days.
By subscribing you get 10% off products every time, we also offer free delivery on every subscribe & save order over £40.
To sign up for a SABLE Labs subscription, simply select “Subscribe & Save" on the product you’d like to subscribe to, choose a frequency, and complete your purchase. Your products will automatically be sent to you based on the frequency you select.
You can modify, skip, pause, or cancel anytime by creating an online account with the email address you used to place your order.
Changing your subscription is easy, simply log in to your S’ABLE Labs account and select ‘Subscriptions’ here you can see your upcoming deliveries and also skip, edit or cancel your subscription.

Log in to your S’ABLE Labs account and select ‘Subscriptions’ in your account area, here you can see your upcoming deliveries and also skip, edit or cancel your subscription.
When you cancel an item, it will be removed from your next delivery and you will not be charged, this takes 24 hours to update once requested. You will then receive an email to confirm your changes.
Yes! You can combine multiple products into your subscription deliveries. To do this you can subscribe to the product you would like to add in the usual way from the product page.
If you’d like all your subscription products to be delivered at the same time then follow these steps;

Make sure you are logged into your S’ABLE Labs account and go to ‘Subscriptions’, here you will see ‘Next order placed on’ option, click the button that says ‘change’, select the date you’d like to process your order. Amend this to the same date for all your products and they will all arrive in the same delivery.

Yes, all of our products are vegan & cruelty-free to leaping bunny standards. formulated without any animal and animal-derived ingredients.
Yes, all of our products are tested and non-comedogenic approved. which means they will not clog your pores :)
Yes, all of our products are dermatologist tested and approved.
Yes, our products are formulated to complement and work with all skin genders and skin types. there are no boundaries to who can use S'ABLE skin.
We do not formulate with any drying alcohols such as alcohol denat, sd alcohol 40, ethanol, and isopropyl alcohol as they can cause harm or sensitivities to the skin. however, we do formulate with fatty alcohols known as emollients which draw in and hold moisturize into the skin.
Yes, we recommend using the 3 step products, morning and night.
Yes, all of the products are 100% recyclable. just rinse the products before recycling. our shipping boxes are recyclable and from FSC-certified forests.
The products can be stored at room/ cool temperature. we recommend keeping the products out of direct light to maintain the stability and integrity of the actives. some of the formulas may change over time due to natural material. however, we guarantee stability and maximum efficiency and safety.

Yes, all of our products are formulated without any perfume and essential oils.
Yes, all of our products are tested and approved for all skin types.
We have a very extensive free from list of ingredients for skin safety and sensitivity safe, visit our free from page here for the full breakdown.
Yes, all of our products are safe for pregnancy. however, we do recommend consulting with your doctor or physician if you have any questions or concerns prior to using.
We recommend using the formulas within 6 months of opening for optimal results.
Yes, we recommend using a sunscreen every day and night, rain or shine!
Yes, our black seed toner and baobab moisturizer are both refillable. subscribe to our newsletter to be among the first to know about the drop of refills.
If you have any concerns, stop using it immediately and write to us atcommunity@sablelabs.coany photos for reference will better assist our team to provide support in this process.

If you have additional questions about our products, please contact community@sablelabs.co.

Shipping / Orders