Frequently Asked Questions Frequently Asked Questions

Frequently Asked Questions

shipping / orders

WHERE CAN I PURCHASE S'ABLE LABS SKIN?

Our products are currently exclusively sold online at sablelabs.co with shipping available to the UK, USA and Canada.

WHEN CAN I GET PRODUCTS THAT ARE OUT OF STOCK?

We promise to replenish stock as soon as possible. We recommend signing up to our email subscription to be amongst the first to know when the products are back in stock or send an email request to community@sablelabs.co and we will transparently inform you of the current wait time.

CAN I CHANGE OR CANCEL MY ORDER?

Unfortunately once an order has been placed we are unable to change or cancel the order. If assistance is needed please contact us on community@sablelabs.co

WHAT SHIPPING OPTIONS ARE AVAILABLE? HOW LONG DOES IT TAKE?

Standard ground shipping is available free of charge on all U.S. orders. Please allow 4-8 business days for processing & shipping.

Next day (if ordered before 1pm) and Express shipping options are available for U.S. orders, the charge is calculated at check out.

For orders shipping to Canada shipping options and costs are shown at check out.

HOW CAN I FIND MY ORDER STATUS?

Once your order is placed, you will receive a confirmation email. When your order is shipped, you will receive a notification email with the courier tracking details. If you have not received an order confirmation after 48 hours of purchase, email community@sablelabs.co

WHAT DO I DO IF I DON'T LOVE MY PRODUCT?

Please email us within 14 days of receipt of your products at community@sablelabs.co and we will be happy to assist you.

If you have additional questions about our products, please contact community@sablelabs.co.

products

ARE YOUR PRODUCTS VEGAN AND CRUELTY FREE?

Yes, all of our products are vegan & cruelty-free to leaping bunny standards. formulated without any animal and animal-derived ingredients.

ARE YOUR PRODUCTS NON-COMEDOGENIC?

Yes, all of our products are tested and non-comedogenic approved. which means they will not clog your pores :)

ARE YOUR PRODUCTS DERMATOLOGIST TESTED?

Yes, all of our products are dermatologist tested and approved.

ARE YOUR PRODUCTS FOR ALL GENDERS?

Yes, our products are formulated to complement and work with all skin genders and skin types. there are no boundaries to who can use S'ABLE skin. 

ARE YOUR PRODUCTS FORMULATED WITHOUT ALCOHOL?

We do not formulate with any drying alcohols such as alcohol denat, sd alcohol 40, ethanol, and isopropyl alcohol as they can cause harm or sensitivities to the skin. however, we do formulate with fatty alcohols known as emollients which draw in and hold moisturize into the skin.

CAN I USE THE S'ABLE SKIN PRODUCTS DAILY?

Yes, we recommend using the 3 step products, morning and night.

ARE THE PRODUCTS RECYCLABLE?

Yes, all of the products are 100% recyclable. just rinse the products before recycling. our shipping boxes are recyclable and from FSC-certified forests.

HOW DO I STORE MY PRODUCTS?

The products can be stored at room/ cool temperature. we recommend keeping the products out of direct light to maintain the stability and integrity of the actives. some of the formulas may change over time due to natural material. however, we guarantee stability and maximum efficiency and safety.

ARE YOUR PRODUCTS FRAGRANCE FREE?

Yes, all of our products are formulated without any perfume and essential oils.

ARE YOUR PRODUCTS SAFE FOR ALL SKIN TYPES?

Yes, all of our products are tested and approved for all skin types.

WHAT DOES S'ABLE LABS SKIN FORMULATE WITHOUT?

We have a very extensive free from list of ingredients for skin safety and sensitivity safe, visit our free from page here for the full breakdown.

ARE YOUR PRODUCTS SAFE FOR PREGNANCY?

Yes, all of our products are safe for pregnancy. however, we do recommend consulting with your doctor or physician if you have any questions or concerns prior to using.

WHEN DO THE PRODUCTS EXPIRE?

We recommend using the formulas within 6 months of opening for optimal results.

DO I NEED TO USE SUNSCREEN WHILE USING THE PRODUCTS?

Yes, we recommend using a sunscreen every day and night, rain or shine!

ARE YOUR PRODUCTS REFILLABLE?

Yes, our black seed toner and baobab moisturizer are both refillable. subscribe to our newsletter to be among the first to know about the drop of refills.

WHAT DO I DO IF I HAVE A CONCERN OR REACTION TO THE PRODUCTS?

If you have any concerns, stop using it immediately and write to us at community@sablelabs.co any photos for reference will better assist our team to provide support in this process.

If you have additional questions about our products, please contact community@sablelabs.co.